Cookie policy

Making our website smarter to improve your experience The following section provides more information about how cookies are used to help make our website user friendly and easy to use. But rest assured, none of the cookies used on Sure Thing store personally identifiable information.

What is a cookie?

A cookie is a small text file placed on your computer by websites or when you open an email. These files are widely used across the internet to improve your experience by customising web pages and the content you see online. Cookies are not used to collect any personal information stored on your computer. You can read more information about cookies and how they are used at

How does Sure Thing use cookies?

Sure Thing use two types of cookies to enhance our website:

Persistent cookies are used to help identify customers when they return to the Sure Thing website. We use this information to remember your preferences and serve content tailored to your interests. These cookies are stored on your computer until you manually delete them.

Session cookies allow customers to carry information across pages of the website without having to re-enter information. For example, if you login to your account and then visit our blog, you will be able to go back into your account without having to log back in. These cookies are temporary and are deleted when you close your browser.

Which cookies does the Sure Thing website use?

The following table explains which cookies might be set by Sure Thing when you visit our website, and which cookies may be set by suppliers used by Sure Thing to deliver our services to you. None of these cookies collect personal information about you.

Cookie name: ER
Cookie set by: Sure Thing
Purpose: This cookie notes how the visitor arrived at the Sure Thing site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work.
Cookie type: Persistent

Cookie name: JSESSIONID 
Cookie set by: Sure Thing
Purpose: Once a customer logs into their Sure Thing account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out.
Cookie type: Session

Cookie name: i18next
Cookie set by: Sure Thing
Purpose: Sets the language of the website to English (“en-GB”).
Cookie type: Session

Cookie name: Google Analytics cookies
Cookie set by: Google Analytics 
Purpose: Our website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored.
Cookie type: Persistent

The Sure Thing website and emails also contain ‘share’ buttons which enable you to share information from the Sure Thing website with friends across a number of social networks. When you log in to their service these sites may also set one or more cookies. You should check the relevant privacy and cookie policies for those social network sites to determine what information they are gathering.

How to manage your cookies

If you choose to restrict or block cookies some parts of the Sure Thing website may not function properly, or in some cases, will not be accessible at all. Removing or blocking cookies may also prevent us from determining whether you are eligible for promotions we may run from time to time. You can find more information about how to manage your cookie and internet browser setting by visiting