How to make a claim

We aim to make the claims process as simple and straightforward as possible.  You can call the helpline 24 hours a day, 7 days a week.  Just call - 0800 783 3000. 

We'll be here to answer any questions you may have and give you the assistance you may need at this time.  The experienced claims team will ask you a few questions to determine the cause and extent of the claim. They will talk you through the process and if needed, transfer you straight to your insurer - this normally happens in claims that are classed as fault.  

Have a note of your policy number or even better your policy documents to hand.  

how to document your claim

We are committed to making sure our customer' needs are fully covered if they are unfortunate enough to need to make a claim on their policy.  We know that the thought of making a claim can seem daunting.  

Here are some helpful tips to ensure that we are able to deal with your claim quickly and efficiently.

  • 1

    Write down the details

    Make sure you have a pen and paper handy or use your mobile phone to note down the names, addresses and contact information of the other drivers, plus their insurance details and registration number.

    It will also be useful if you can take the contact details of any witnesses. Try to gather as much evidence as possible at the time of the incident. Of course, this is not easy if you are involved in a road accident, but it can help your case so try to keep calm.

    Note the time, the weather conditions, the speed limits and any other information that could be relevant and remember never to discuss who was at fault or accept liability until you have spoken with us.

  • 2

    Take photos

    If you have a mobile phone with a camera, take some photos so that you can easily recall the positon of the cars and any damage to the vehicles. Take some photos of your surroundings so that you can keep the details fresh in your mind.

  • 3

    contact us

    It's important you get in touch with us as soon as you possibly can. Call us on - 0800 783 3000. We are here to help you to get back on the road as soon as possible!